Mobily is inviting all prepaid customers, including the existing and new customers, to update their fingerprint records by visiting Mobily branches and distributors’ offices across Saudi Arabia.

This campaign is being introduced with a view to ensuring adherence to the CITC’s (Communications and Information Technology Commission's) requirements.

Mobily’s "Confirm your number by your fingerprint" campaign, which is applicable to the Kingdom’s nationals as well as residents, aims to match identification documents such as IDs and residency cards with fingerprints of the customers.

Mohammed Al-Belwe, Mobily's EGM for corporate communications, said: “Based on the directive of CITC, the process of updating fingerprint information for the customers has been initiated to facilitate customers. This will ensure that consumer rights and privileges are maintained and their privacy remains secure through stringent data security."

He added: "It is an extremely important procedure to verify the information and the database. The process is one of the important milestones for the telecommunications industry, which is among the vital sectors of the national economy.”

Mobily plans to utilize multiple contact centers for providing the fingerprint update service to ensure that customers don’t face any inconveniences, considering the large number of people expected to update their information.