Visiting government offices had always been my worst nightmare. However, sometimes it becomes unavoidable like when one needs to get his/her passport or any other document renewed. My recent visit to the Pakistan Consulate in Jeddah turned out to be a pleasant surprise. I was impressed by the way the passport service system had been streamlined. The online appointment system for passport services is also a commendable step. The authorities should try to take the quality of these services to the next level by introducing an entirely online process for renewal of passports/ national identity cards. Although it is easier said than done, there are many issues that need to be taken into consideration but thanks to technological advancement it is not a far-fetched idea. Such an online service will come as yet another relief to the expatriate Pakistanis living in the Kingdom. Keep up the good work! — Abrar Ahmed, Jeddah
Good service
