Saudi civil aviation body applies precise new airport standards

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GACA staff work round the clock during the Hajj season. (Supplied)
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GACA applies precise standards to improve services at airports (supplied)
Updated 07 August 2019

Saudi civil aviation body applies precise new airport standards

  • Move to optimize the experience of Hajj pilgrims

RIYADH: The General Authority of Civil Aviation (GACA) has implemented precise standards to optimize and improve the experience of Hajj pilgrims arriving at Jeddah and Madinah.

The total number of pilgrims to have arrived via airports, land and seaports has so far reached 1,755,768, according to the Ministry of Hajj and Umrah.
It added that the number of foreign pilgrims arriving via airports has reached 1,646,394, including 805,290Through King Abdulaziz International Airport in Jeddah.
“To improve services at airports GACA staff observe the time spent and the services used by pilgrims from the moment they arrive to when they depart,” the authority said in a video message on its Twitter page.
Duties of monitoring service quality and customer protection are implemented through a specialized department within the GACA, and start from the pilgrims’ arrival at the terminals to getting on buses to their final destinations.

HIGHLIGHTS

• To improve services at airports GACA staff observe the time spent and the services used by pilgrims from the moment they arrive to when they depart.

• Duties of monitoring service quality and customer protection are implemented through a specialized department within the GACA.

“GACA staff work round the clock during the Hajj season to create a positive impact at Saudi airports, and to control quality and serve the pilgrims,” a tweet from the GACA said.
It added that the GACA has taken it upon itself to improve the level of service offered to passengers in general and services provided to pilgrims in particular.
Earlier, the GACA started implementing technical solutions at airports in Jeddah and Madinah to reduce congestion. It has merged terminal hall paths into single directions to ensure the smooth flow of pilgrims, allowing both airports to welcome up 48,000 passengers during a single phase.
Operational systems, particularly the scheduling of flights dedicated to pilgrims, have also been coordinated with the Hajj Ministry to avoid overcrowding.
Passport controls have also been streamlined, as have baggage reclaim halls, whilst public transport and parking capacities have also been increased.


KSRelief dispatches help for Lebanese medical teams treating explosion victims 

Updated 05 August 2020

KSRelief dispatches help for Lebanese medical teams treating explosion victims 

RIYADH: The King Salman Humanitarian Aid and Relief Center (KSRelief) has assisted Lebanese medical teams treating victims of the Beirut explosion on Tuesday.

Emergency teams from the Souboul Al Salam Relief Team, which is funded by KSRelief, went from north of Lebanon to Beirut to support medical teams on the ground. 

Another team from Al-Amal Medical Center, also funded by KSRelief, provided emergency health care services and started a blood donation campaign to meet the demand of Beirut hospitals.

Opinion

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The prime minister of Lebanon, which is already struggling with an economic crisis and battling COVID-19, has made a desperate plea for help following Tuesday’s deadly explosions.
Kuwait said it has delivered medical aid and other essentials by a military plane on Wednesday morning.
The World Health Organization and the International Federation of Red Cross and Red Crescent Societies were sending 40 tonnes of medical supplies, including personal protective equipment to Beirut on a flight paid for by Dubai-based International Humanitarian City, a hub for humanitarian emergency preparedness and response, a WHO representative said.
"We are offering medical trauma kits and surgical kits containing things such as syringes, bandages and surgical gowns," said Nevien Attalla, operations manager for the WHO's Dubai hub.

*With agencies