Smartphone application launched to improve public agencies’ services in Saudi Arabia

Updated 15 February 2019

Smartphone application launched to improve public agencies’ services in Saudi Arabia

  • Users can download the application to their mobile phones or use it on the Watani website (watani.gov.sa)

RIYADH: A smartphone application to measure citizens’ satisfaction with government services was launched on Tuesday by the National Center for Performance Measurement (ADAA).
The Watani application, available for iPhone and Android devices, offers around 80,000 services provided by more than 30,000 government service centers in 1,150 cities and villages throughout Saudi Arabia.
It also gives Saudi citizens, residents and visitors to KSA the ability to access more than 125 electronic services provided by 22 government electronic platforms.
“Towards further transparency and accountability, the Watani application enables beneficiaries by presenting them with a platform to provide performance feedback directly to government entities. The beneficiaries’ evaluation contributes to a system of performance indicators measured by Adaa with the aim to improve the performance of all government entities and services nationally,” said Ibrahim Neyaz, the acting director general of National Center for Performance Measurement “Adaa.”
Watani app services include three tools aimed at supporting decision-makers. A “national dashboard” will be made available to Saudi princes governing districts and to heads of public agencies, to enable them to directly assess the level of satisfaction of citizens.
Saudi decision-makers will be provided with periodically updated “electronic reports” that will allow them to identify gaps in the performance of public agencies and to interact directly with beneficiaries. “Satisfaction reports” aimed at receiving data from the Watani application and other measurement tools adopted by ADAA, such as questionaires and focus groups, will be submitted directly to the Saudi prime minister.
Users can download the application to their mobile phones or use it on the Watani website (watani.gov.sa).
ADAA is an independent agency presided over by Saudi Arabia Crown Prince Mohammed bin Salman. It aims to measure the performance of public agencies and work on improving their efficiency.


MWL, UPEACE join hands to promote peace, civilized dialogue

Updated 23 min 41 sec ago

MWL, UPEACE join hands to promote peace, civilized dialogue

RIYADH: The Muslim World League (MWL) and the UN-mandated University for Peace (UPEACE) have launched a book dedicated to the promotion of peace, human rights, and dialogue among civilizations.

The work, co-authored by 32 leading religious, international, political, intellectual, and media figures from around the world, was launched in Jeddah to mark the UN’s 75th anniversary and 100 years of multilateralism.

Dr. Mohammed bin Abdulkarim Al-Issa, secretary-general of the MWL, said: “I have always said that 10 percent of humans are capable of bringing peace and harmony to our world.

“Religious leaders and public and private institutions, including international institutions, have a responsibility to contribute effectively to achieving our common aspirations.

“A civilized alliance must be reached that represents the reality of understanding, tolerance, and cooperation of all, as well as promoting awareness of the fact that God has established the principles of difference, diversity, and pluralism.”

Al-Issa added: “History has given us lessons and sermons that prove that there is no victor in civilizational clashes and conflicts, which means that ideas can only be communicated through wisdom and mutual respect.”

Alvaro Iranzo Gutierrez, the Spanish ambassador to Saudi Arabia, said Spain had also tried to play a role in international efforts aimed at providing a structure for dialogue between communities and religions.

He pointed out that the book’s research, coordinated by UPEACE and the MWL, provided “the necessary and comprehensive intellectual refutation of all the negatives in order to rise above the perceptions of the past that highlights divisions.”

Francisco J. Chacon Hernandez, Costa Rica’s ambassador to the UAE and Jordan, congratulated the MWL and UPEACE on the “inspiring” work that he said would help pave the way for peace.